Monday, June 28, 2010

Teamwork and Client Focus

By Jack Mullins, President

This is my first shot at writing a blog about one of my favorite subjects, my company FCi. I don’t mean that to sound arrogant by using the term, “my company”, as I’m a BIG believer in teamwork. One person doesn’t make a company and that’s especially true here at FCi. We have proven time and again that collaborating in sales presentations, project management or just having fun, working as a team always results in success.

Since we opened our doors in 1988, we’ve found that our clients appreciate the fact that they have a lead account manager to contact for their day-to-day needs. Also, they always know that there is a whole team of folks behind the scenes that make things happen. Our clients have said that we have one of the best-trained teams in the industry. It’s comforting for them to know that when their account manager is out, for whatever reason, there is backup that can take over without missing a beat.

I think client support is an essential key to the success of any company, but particularly to a service provider like FCi. Keeping our clients informed on all aspects of their business is what our clients have come to depend on and expect.

I think that one of the most comforting feelings for a company owner is to know that the team of people he/she works with cares as much about their company and clients as he/she does!!

Fulfillment Concepts, Inc. is a full service fulfillment, digital print, & web development company that specializes in pick/pack/ship, high quality color digital printing, and one-to-one marketing services. FCi stays ahead of the competition by using the latest technology and internal teams to make every process as efficient as possible, providing nothing but the best service for our clients.